HIRED - Customer Success | £35,000

Due to expansion an exciting opportunity has arisen for a Customer Success Specialist to join a growing Onboarding team in Innovative Technology Company in Cambridge.  Our client is looking for a proactive self-starter with the ability to build rapport and assist the clients in their Onboarding journey.  This is a great opportunity to really make this role your own. If you enjoy working in a client-centric environment, enjoy autonomy, and have a knack for technology where client onboarding and support is king then we’d love to hear from you.

This role offers a great remuneration package for the right person.

As the Customer Success Specialist, you will be:

• The first point of contact for new and existing customers, helping them to solve their problems and be successful with the service

• Supporting reseller partners with information and customer onboarding so that

they deliver excellent service to their customers.

• Handling customer inquiries and updates on orders

• Monitoring customer accounts on systems to ensure a high-quality service.

(training will be provided)

• Co-ordinating customer invoicing and following up on overdue payments.

• Co-ordinating shipments and deliveries to customers

• Supporting field teams with planning and executing customer visits

As the Customer Success Specialist, you will have:

• Previous experience of working in a technology company

• High level of Customer Service Skills

• Ability to work well under pressure and within a team

• Experience of CRM systems, managing internal tickets and supporting the customer in their journey

If the Customer Success Specialist role sounds like you then we would love to hear from you. We will be reviewing all applications over the next 2 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. For more details, please contact us on telephone or email .

If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us @ exactSourcing.com or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency

Please note by applying for this role you are agreeing to your CV being held on our database where it will be stored confidentially and securely. Your CV will be used and kept only for the purposes of us finding you a new role. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

Rosa Dos Santos

01223 919409

rosa@exactsourcing.com

JOB DESCRIPTION

Full Time

Admin & Customer Service

Cambridge

£35,000